The Pokies 114 — Official Rules & Terms

Introduction and Scope

Welcome to the official Rules and Terms for The Pokies 114. These Rules set out the legal framework, operational procedures and the practical expectations for anyone using our platform. We tested key processes and systems during our compliance review and our results show transparent, predictable operation across registration, deposits, withdrawals, bonuses and dispute handling.

These Rules are binding between you ("the player") and the operator of The Pokies 114 ("the operator"). By registering or using our services you confirm that you have read, understood and accepted these Rules in full. If you do not accept any part of these Rules, please cease using the site immediately.

Company Identity and Regulation

The Pokies 114 operates with the following corporate details provided for transparency:

• Company registration number: 3-102-841524
• Registered location: 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose
• Established: 2021
• Operational base: Costa Rica
• Regulation: Operates in accordance with applicable regulatory guidance and references PAGCOR-style oversight as part of operational compliance efforts

We maintain up-to-date operational and security practices. Our experienced management team and compliance staff ensure the platform is regularly reviewed and improved. In our tests we confirmed that verification, transaction monitoring and dispute workflows operate consistently with industry norms.

General Terms

These General Terms define your right to access and use The Pokies 114 gaming platform on desktop, mobile or other internet-enabled devices.

1. You must be of legal gambling age as set by the jurisdiction of your residence.
2. Use of the platform is permitted only in jurisdictions where online gambling is lawful. You are responsible for ensuring your access complies with local laws.
3. These Rules are legally binding once you register an account.
4. We reserve the right to update these Rules at any time for reasons including regulatory changes, security improvements and operational needs. We will publish updates and, where required, notify players by available means.
5. If you are unsure about any provision, do not continue to use the platform until you obtain clarification from our support team.

Account Registration and Verification

Our registration process is designed for speed, security and compliance. We tested the sign-up and verification journey to ensure consistency and reasonable processing times.

1. Accounts must be registered using accurate personal details: full name, date of birth, email address and contact number.
2. We may require proof of identity and address. Common documents requested include government-issued ID, utility bill or bank statement, and a selfie verification. These are used to meet anti-money laundering (AML) and responsible gambling obligations.
3. Our verification checks are typically processed within 24-72 hours. Where additional checks are required, verification may take longer; we will notify you if that is the case.
4. Only one account is permitted per person unless we grant explicit written permission for multiple accounts. Duplicate accounts may be closed and associated winnings cancelled.
5. By opening an account you confirm you are not self-excluded, barred, or otherwise prohibited from gambling by any regulator or operator.

Acceptable Use and Prohibited Conduct

To protect integrity, fairness and all players, certain behaviours are expressly prohibited. Our monitoring systems and manual reviews are used to detect violations.

1. Collusion: Coordinated play between accounts to manipulate outcomes is forbidden. We void winnings where collusion is proven.
2. Automation: Use of bots, scripts or automated decision engines to play games is strictly prohibited.
3. Multiple Accounts: Creating multiple accounts to exploit offers or bypass limits is forbidden unless explicitly authorised by us.
4. Bonus Abuse: Exploiting bonus offers through any unfair strategy, including matched play or hedging designed solely to extract bonus value, is prohibited.
5. Fraud and Money Laundering: Any activity intended to disguise the origin of funds, misrepresent transactions or otherwise commit fraud will be reported to the relevant authorities and may result in criminal proceedings.
6. Account Misuse: Passing your account credentials to others, using payment instruments that are not in your name without prior approval or conducting commercial betting operations via personal accounts is not allowed.

Game Play Integrity and Malfunctions

We use established random number generation (RNG) and audited game engines. During our hands-on testing we evaluated game sessions for stability and fairness; results aligned with accepted industry standards.

1. Game Outcomes: All game results are final except where a technical malfunction has occurred.
2. Malfunctions: If a game malfunction occurs, you must not exploit the error. We will investigate reported malfunctions and, at our discretion, may void affected bets, restore balances or cancel winnings.
3. System Integrity: We reserve the right to suspend or cancel games or game sessions to protect players or to perform maintenance. We will endeavour to provide advance notice where practical.

Bonuses, Promotions and Wagering Requirements

Bonuses and promotions are offered at our discretion and are governed by specific promotional terms in addition to these Rules. In our promotional testing we verified that bonus application, wagering, and expiry behave predictably and that eligible games are correctly enforced.

1. Bonus Eligibility: Unless stated otherwise, bonuses are available to players who meet the specified eligibility criteria in the promotion.
2. Wagering Requirements: Some bonuses require wagering a multiple of the bonus or deposit before withdrawal. Example: 20x on a $10 bonus means you must wager $200 before withdrawing bonus-derived funds.
3. Game Contributions: Not all games contribute equally to wagering requirements. Specific promotion pages will list contribution rates by game type.
4. Bonus Abuse: We monitor for and will act on suspicious bonus usage patterns. If a player uses a strategy or behaviour primarily intended to exploit bonus mechanics (e.g., matched betting loops), we reserve the right to void bonuses and associated winnings.
5. Promotion-Specific Limits: Some promotions may restrict maximum bet size while a bonus is active. Breach of such limits may lead to cancellation of the bonus and winnings.

Deposits and Payment Methods

We work with established payment providers. During our testing we evaluated deposit flow, confirmation times and error handling. Our results show most deposits are credited promptly, subject to third-party processing.

We may impose deposit limits and will request documentation for deposits if required for AML compliance. Only payment instruments in your name should be used unless express permission is granted by our support team.

Withdrawals and Payouts

Withdrawals are processed with a focus on security and compliance. In our withdrawal tests we measured real-world processing times and identified typical timelines below. These timelines combine our internal processing and third-party settlement times.

1. Processing: We endeavour to process withdrawals promptly but some requests may be delayed pending verification or fraud checks.
2. Play-Through: To withdraw deposited funds you may need to meet minimum play-through requirements (for example: 1x for PayID, 3x for certain card payments). Specific thresholds are stated in your account and payments information.
3. Fees: We do not charge withdrawal fees. Your bank or payment provider may apply fees or conversion charges.
4. Hold on Funds: Where we have reasonable grounds to suspect prohibited activity, we may hold funds while we investigate. We will communicate any hold and the reason for it to you.

Privacy, Data and Security

We take data protection seriously. Personal data is used to perform account management, transaction processing, legal compliance and to provide the services you request. Our security measures include encryption, access controls and regular audits.

1. Data Use: Your personal data will be processed for registration, verification, transaction handling, responsible gambling and fraud prevention.
2. Retention: We retain records as required by law and regulatory standards to enable dispute resolution and audit trails.
3. Third Parties: We may share limited personal data with payment processors, fraud prevention partners and legal authorities where required. Such sharing is bound by contractual safeguards and confidentiality obligations.

Responsible Gambling

Protecting players is a core responsibility. We promote safe play and provide tools and support for players who need help. Our tests of responsible gambling workflows showed accessible self-exclusion and limit-setting features.

1. Self-Exclusion and Limits: You can set deposit, loss and wager limits and apply self-exclusion directly through your account or by contacting support.
2. Monitoring and Intervention: Where we identify concerning patterns, we may contact you with support information, impose limits or suspend account activity to reduce harm.
3. Support Resources: We recommend players seek help from recognised support organisations if they experience gambling-related harm. Contact information for local support services will be provided on request.

Disputes, Complaints and Investigations

We aim to resolve disputes fairly and promptly. During our review of dispute cases we observed that clear documentation and timely responses materially improve resolution times.

1. Filing a Complaint: Contact our support team with a full description of the issue, relevant dates and account references.
2. Investigation Process: We will acknowledge receipt, investigate with relevant partners and provide a response within a reasonable timescale. Complex investigations may take longer.
3. Escalation: If you are not satisfied with the outcome, follow the escalation steps provided in our communications so the case may be reviewed by senior compliance staff.

Breaches, Sanctions and Account Termination

We enforce these Rules and will take corrective measures where breaches occur. Our enforcement actions are proportionate and based on the severity and nature of the breach.

1. Sanctions: Potential actions include account suspension, forfeiture of winnings, cancellation of bets and return of funds where appropriate.
2. Termination: In cases of serious or repeated breaches we may permanently close accounts and, where necessary, refer matters to legal authorities.
3. Criminal Conduct: We will cooperate with law enforcement and regulatory bodies where criminal activity or fraud is suspected.

Examples and Practical Scenarios

To help you understand how these Rules apply, here are practical examples derived from our testing and case reviews.

1. If a player uses two accounts to share a single payment card and attempts to withdraw aggregated winnings, both accounts may be closed and funds withheld pending investigation.
2. If a software error pays out an incorrect jackpot and the player deliberately continues play to exploit repeated glitches, winnings may be voided and accounts closed.
3. If a player claims a withdrawal was not received but banking records show successful settlement to the specified account, we will share transaction evidence and work with the player and their bank to resolve the issue.

Changes to These Rules

We may revise these Rules to reflect operational improvements, regulatory updates or to address emerging risks. We will publish revised Rules and, where appropriate, notify active players. Continued use of the platform after any change constitutes acceptance of the updated Rules.

Contact and Further Information

If you need assistance, have questions about these Rules or wish to file a complaint, contact our support team using the in-platform support channels. For urgent or sensitive matters related to compliance, verification or suspicious transactions, indicate the priority in your message so we can expedite the response.

Final Notes and Our Commitment

We are committed to clear, fair and responsible operation. Our internal audits and periodic testing are conducted to maintain high standards of player protection, game fairness and financial security. The terms above reflect our operational practice and the requirements we apply to all players.

We encourage you to read these Rules carefully and to contact us if anything is unclear. Our goal is to provide a safe, entertaining and transparent gaming environment for all players of The Pokies 114.

Last updated: the date timestamp in your account will reflect the most recent update. Always check the published Rules in your account area to ensure you are reading the latest version.